This Privacy Policy explains how ESTTHERM™ (LUPUS 1204) collects, uses, and protects your personal data in compliance with GDPR and Serbian law.
1. Data We Collect
1.1 Personal Data
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Full name
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Residential address
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Phone number
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Email address
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Payment data (processed securely via AIK Banka A.D. Beograd – we do not store card numbers; payments are processed by a certified third party – Visa, MasterCard, Maestro)
1.2 Technical Data
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IP address
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Device, browser, and operating system information
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Cookies and tracking technologies
2. How We Use Your Data
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Processing and delivering orders
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Communicating with customers about orders, questions, and support
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Providing personalized experience on the website
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Sending promotional offers (only with your explicit consent)
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Analyzing and improving our services and website
3. Legal Basis for Processing
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Contract performance: necessary to complete purchases
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Legitimate interest: improving services and security
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Consent: for marketing communication
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Legal obligations: fiscalization, archiving, tax compliance
4. User Rights
You have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Request deletion (“right to be forgotten”)
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Restrict processing
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Data portability
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Object to processing, especially for marketing purposes
Rights can be exercised by contacting us at: info@esttherm.com
5. Supervisory Authority
If you believe your rights are violated, you may contact:
Commissioner for Information of Public Importance and Personal Data Protection
Bulevar kralja Aleksandra 15, 11000 Belgrade, Serbia
Tel: +381 11 3408 900 | www.poverenik.rs
6. Cookies
We use cookies to:
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Enable website functionality
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Analyze usage for improvements
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Display relevant ads (with consent)
See our Cookie Policy for more details.
7. Data Transfers Outside Serbia
If your data is transferred outside Serbia, all GDPR safeguards (Standard Contractual Clauses, adequacy decisions) are applied.
8. Data Retention
We keep data only as long as necessary for the intended purpose or as required by law.
9. Data Security
We apply:
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SSL encryption
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Antivirus and firewall protection
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Access control and encryption
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Employee training on data protection
10. Changes to Policy
We may update this Privacy Policy at any time. Updates are published on this page.
11. Cookie Policy
We use necessary, functional, analytical, and marketing cookies (only with consent). Third-party cookies (Google Analytics, Facebook Pixel) may also be used. You can manage or delete cookies via browser settings.
12. Contact
ESTTHERM™ – LUPUS 1204
Pionirska 15, 22330 Nova Pazova, Serbia
Email: info@esttherm.com
Phone: +381 65 6002558