This Agreement regulates online product sales via https://www.esttherm.com, fully aligned with EU consumer rights and GDPR.
1. Subject of the Agreement
The subject of this agreement is the sale of goods via the online shop https://www.esttherm.com, operated by NEMANJA NOVAKOVIĆ PR LUPUS 1204, Pionirska 15, 22330 Nova Pazova. Products are clearly described on the website, including name, manufacturer, model, technical specifications, price, and all delivery costs.
2. Consumer Information
By concluding this agreement, the buyer confirms to have been clearly and transparently informed about:
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essential product characteristics
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trader’s name and address
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total price with all costs included
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payment method, delivery method, and timeframe
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right of withdrawal
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complaint and after-sales support conditions
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warranty, if applicable
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validity of digital content and any technical restrictions
3. Conformity and Trader Responsibility
The product must conform to the contract, meaning it matches the description, type, quality, and expected functionality. If the product is not in conformity, the buyer has the right to request:
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free rectification (repair or replacement)
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price reduction
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termination of contract if conformity cannot be restored or represents a significant burden for the buyer
4. Delivery and Warranty
The seller undertakes to deliver goods in proper condition, packaged in original packaging, with accompanying documentation: invoice, user manual, and warranty (if provided). For complaints, the buyer must provide the invoice or a copy. Warranty rights do not affect other legal rights.
5. Complaints and Deadlines
The buyer may submit a complaint via:
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email: info@esttherm.com
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mail: Pionirska 15, 22330 Nova Pazova
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phone: +381 65 6002558
The seller must respond within 8 days and resolve the issue within 30 days, in accordance with law and mutual agreement.
6. Right of Withdrawal
The buyer has the legal right to withdraw from the contract within 14 days of receipt without giving reasons. In such case:
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the buyer bears direct return costs
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the product must be returned unused, undamaged, and in original packaging
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the seller must refund the payment within 14 days of receiving the withdrawal notice
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the refund is made using the same payment method unless expressly agreed otherwise